Neha Jha

Incident Manager with 6.5+ years of experience in IT Service Management (ITSM), specializing in Major Incident Management (P1/P2), SLA governance, RCA, and escalation handling. Proven track record of reducing downtime, improving MTTR/MTTA, and ensuring 99%+ SLA compliance in global 24/7 environments. Skilled in ServiceNow and ITIL practices, with strong stakeholder and bridge call management experience.